Delivery & Returns

The Fashion Dollz deliver to the following countries:
Australia, Austria, Belgium, Canada, Channel Islands, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, UAE, UK, USA.

As far as delivery schedules are concerned, one-off items (Parkas), made to your specifications, will be treated like stock items as soon as they arrive at our Cheshire office from our factory. Items made specially for you in our factory generally arrive in the UK within 14 days.

UK
Deliveries will be made on Monday to Saturday (excluding bank holidays) within 5 working days from order or receipt of one-off item from factory. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. ​Your order will be sent out via UPS. Your order can be delivered anytime between 7am and 9pm and a signature will be required upon receipt. If there is nobody around to take delivery of your parcel, you will be left a calling card telling you how you can pick it up. Please ensure that you provide an address at which you know your parcel will reach you safely. We cannot be responsible for parcels that go missing once they are signed for.

Europe
Deliveries will be made on Monday to Friday (excluding bank holidays) within 8 working days from order or receipt of one-off item from factory — and usually several days less. The cost of delivery to Europe varies according to the territory and the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our preferred international carrier. Once your parcel has arrived in your country, if our carrier does not have an office in that territory it will be passed to an agent for delivery. If there is nobody around to take delivery of your parcel, you will be left a calling card offering you a second delivery attempt or telling you how you can pick it up.

USA and Canada
Deliveries will be made on Monday to Friday (excluding bank holidays) within 10 working days from order or receipt of one-off item from factory — and usually several days less. The cost of delivery to USA and Canada varies according to the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our preferred international carrier. Once your parcel has arrived in your country, if our carrier does not have an office in that territory it will be passed to an agent for delivery. If there is nobody around to take delivery of your parcel, you will be left a calling card offering you a second delivery attempt or telling you how you can pick it up.

Rest of the World
Deliveries will be made on Monday to Friday (excluding bank holidays) within 14 working days from order or receipt of one-off item from factory — and usually several days less. The cost of delivery to these countries varies according to the territory and the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our preferred international carrier. Once your parcel has arrived in your country, if our carrier does not have an office in that territory it will be passed to an agent for delivery. If there is nobody around to take delivery of your parcel, you will be left a calling card offering you a second delivery attempt or telling you how you can pick it up.

Insurance and Disclaimer
The Fashion Dollz and its carriers are responsible for your goods during the time that they are in transit until they are delivered to your specified delivery address. A signature is always required for any item delivered, at which point responsibility for your purchased goods passes to you. From time to time, anyone at the delivery address may be asked to sign for your parcel, so please ensure that you provide an address at which you know your parcel will reach you safely. Evidence of a signature is evidence of delivery and fulfilment by The Fashion Dollz and transfer of responsibility in the same way. The Fashion Dollz is not responsible for any delays caused by air or postal strikes, or by destination customs clearance processes.
Returns 
Full refund within 10days minus the shipping charge.
SALE ITEMS WE ISSUE A CREDIT NOTE
MADE TO ORDER ITEMS NO REFUND!

Adress

Alexandra Court, Carrs Rd, cheadle, SK82JY