We are unable to make any changes to an existing order once it has been placed. This includes canceling your order, and/or combining any shipments. Please note PRE ORDER items or items that state 7-10days delivery if you chose next day delivery your order will be sent next day delivery when it has arrived with us at the warehouse
Delivery & Returns
Canceling Your Purchase
PRE ORDER JACKETS/COATS
We have a strict EXCHANGE policy only.
Our policy lasts 14 days from the date you parcel was received. So if 14 days have gone by since you received your item then unfortunately we cannot offer you an exchange. We are very strict on this time frame and unfortunately no allowances will be given and your item will just be returned straight back to you.
To be eligible for a return for non pre order items, your item/items must still have the tag attached. All returns must be returned by a signed for trackable postage with proof of return. To complete your return, we require a receipt or proof of purchase.
Exchange for pre Order
Please make sure that you include your order information inside your parcel so that we are able to process an exchange or credit note. We will only replace items if they are defective or damaged, your item will then be passed over to the returns team to be tested for a manufacturing fault. If we agree that your item has a manufacturing fault then we will either replace or refund you for your item. Please allow for upto 14 days for this process to be done.
Return Shipping
To return your product, you should mail your product to
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
International Returns: You should clearly mark the package as a ‘Return’ and state the value as £50 GBP or under. Failure to do this will result in excess duty/tax that will be deducted from your refund.
Returns on non pre order items. (including blazers)
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and you item will be sent back to you!
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thefashiondollz@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange you will need to send the other item back for a refund and we order your new size.